FOS publishes latest complaints data

The latest quarterly complaints data from FOS reveals:

• 38,470 new complaints from July – September 2022 (Q2), an increase of 3,000 on Q1;
• nearly 6,000 complaints about current accounts (up by 500)
• nearly 3,400 about credit cards (about the same)
• around 2,700 about motor insurance (slightly up)
• over 2,000 about motor hire purchase (up nearly 300)
• nearly 1,700 about personal loans (again up nearly 300)

The FOS uphold rate remains constant at 34% in the consumer’s favour.