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FCA updates information on Complaints Commissioner reports

FCA has updated its website to provide links to Complaints Commissioner’s reports where the Commissioner has upheld complaints against the FCA, and has added 6 new reports dated 4 January 2022.  The reports uploaded also include some examples where the Commissioner did not uphold complaints, such as a firm that complained about an increase in its fees, and a complainant whose complaint FCA delayed investigating while it investigated the firm in question.

Emma Radmore