The latest edition of Ombudsman News looks at complaints about business interruption insurance (BII) after the test case. In the case of most complaints, the insurer is now accepting that the policy provides cover without further involvement from FOS. There remains other BII policy terms where the interpretation in the context of the Covid-19 pandemic remains in dispute, but the test case helped in narrowing these contended issues. Besides complaints about whether a policy provides cover, FOS is also seeing complaints about delays in administration and the amount offered in settlement.
This edition also features information on FOS’s approach to CBILS and BBLS complaints and includes guidance on flood damage to properties.