Ombudsman News looks at insurance and loan schemes

The latest edition of Ombudsman News features problems and complaints related to wedding insurance and business interruption insurance. The pandemic has driven a sharp increase in wedding and special events insurance complaints and FOS has upheld a high proportion in the consumers’ favour. Many of these complaints relate to the type or level of cover that exists where someone has had to cancel or rearrange their wedding because of Covid-19. It also features information about the types of complaints FOS has received in relation to business interruption insurance, how FOS can help and some case studies that illustrate its approach.

This edition also looks at complaints received about the government-backed CBILs and BBLS loan schemes, including those about delayed or declined applications, and communications from lenders.