FIN.

FOS focuses on economic and domestic abuse complaints

FOS has launched a new webpage on complaints involving economic and domestic abuse. The webpage sets out the types of complaint FOS sees in this area including people saying:

  • I’ve been pressured into guaranteeing a loan
  • Someone forced me to take out a loan in my own name for someone else’s benefit
  • Someone took out loans/credit cards/overdrafts using my name without my knowledge or consent
  • Someone used my credit card or account without my knowing
  • I’ve been pressured into letting someone use my card/account
  • Someone stopped making payments to our joint loan/mortgage to punish me or ruin my credit record
  • Someone made me take out car finance or insurance in my name for their car
  • Someone put all our debts into my name and left me to pay them all
  • Someone made me sign over policies or investments to them
  • I’ve separated from the abuser but we still have joint accounts and the business disclosed my address
  • The abuser has left the property but won’t agree to making changes – such as a reduced interest rate – to our joint mortgage even though I make all the payments
  • I’ve escaped an abusive relationship – and I’m now experiencing financial problems or need some breathing space while I get back on my feet

The webpage outlines how FOS handles such complaints and includes case studies and other helpful resources for consumers.

Lucy Hadrill