FOS consults on 2021/2 plan and budget

FOS is consulting on its plan and budget for next year. Key elements of the plan set out:

• its expectation to receive 160,000 complaints and resolve 210,000
• whether the individual case fee will be £650 or £750
• that the compulsory jurisdiction levy will be between £86m-£106m
• that group-account fee arrangement holders will get 50 free cases and other firms 25
• that the voluntary jurisdiction levy will raise £1.1m and
• that FOS’ expected cost base is £252.2m

FOS welcomes comments on its thoughts and projections including on potential areas of complaint from SMEs and relating to CMC work

FOS seeks views by 31 January 2021.