FIN.

FCA updates on complaints data

FCA has published its latest firm-specific and aggregate complaints data from firms for H1 2020.  It specifically notes:

  • the lowest levels of recorded complaints since H2 2016 – firms received 2.96m;
  • the largest decrease was in insurance and pure protection complaints, mainly in relation to PPI – unsurprising, given the passing of the PPI deadline;
  • 16% of complaints related to current accounts, 8% to credit cards and 7% to non-PPI insurance products.

 

Emma Radmore