New BBRS consults public and stakeholders ahead of launch

On 4 June, key questions on the framing of a new service set up to resolve banking disputes for SME customers were published for consultation. 

The Business Banking Resolution Service (“BBRS“) is seeking input from stakeholders and registered and potential customers to ensure the new service is developed in line with the needs of those who will use it. A human, flexible approach will, it says, be at the heart of the way it resolves disputes in its scope.

BBRS has asked for responses by 15 July 2020.