FCA publishes report on PPI complaint deadline

FCA has published its final report on the impact of the deadline for PPI complaints. It concludes that its 2 year communications campaign led to a significant increase in consumer awareness of the deadline and understanding of the issue. In the 14 final months of the campaign, 8.9m complaints were submitted, compared to 3.7m in the first 10 months, out of a total of around 32.4m.