On 18 September 2019, Which? published a report highlighting that poorer areas are worst hit by the rapid move to fee-charging cashpoints. In fact, the report notes that 9% of free cash points across the country closed or switched to fee-paying over a 17 month period and this is causing those customers to pay up to £2 per withdrawal.
As a result, Which?’s chief exec, Anabel Hoult and Natalie Ceeney (chair of the independent Access to Cash Review) have written to the Government urging them to take action.
On the same day, the PSR responded and welcomed the report. It reiterated that it was already looking at the structure of LINK fees for ATMs to see if that can help find a solution to the problem. They further noted that Banks must ensure that their customers can access cash when they need to.