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ABI updates guidelines addressing customers with criminal convictions

The ABI has published updated guidelines aimed at helping insurers ensure they are treating fairly customers who have convictions or related offences.

The existing guidelines have been reviewed to take account of changes in law and regulation, market practice and also recommendations from a charity that supports people with convictions.

While voluntary, insurers are encouraged to review the guidelines to ensure they are discharging their regulatory duty to treat customers fairly.

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Roseyna Jahangir