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CMA writes to Santander on overdraft charge breach

CMA has written to Santander UK setting out its views on a breach by the bank of hte Retail Banking Market Investigation Order. It says the bank imposed unarranged overdraft charges on around 20,000 PCA customers without first sending them an alert. Santander has explained the underlying cause of the breach and has put procedures in place to ensure the right enrolments into the alert programme are now in place. It has also introduced additional controls that reconcile customer details, and has refunded charges to customers who should have received an alert and did not.

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Emma Radmore