The Banking Standards Board has published its annual review. Its key point is that, last year, it carried out the largest ever survey of behaviours, competence and culture in UK banking. It noted that the scores to its 36 questions improved in comparison with the previous year for 25 of the questions, and declined for none. It noted the largest improvements related to employees’ perceptions of their senior leaders, being treated with respect and their perceptions of shared purpose; and that retail and commercial banking benefited most from the improvements in employee perceptions.
Things to work on continue to be the importance of leading by example, health and wellbeing and belief in the benefits of “speaking up”.