Emma RadmoreThe latest edition of Ombudsman News features problems and complaints relating to travel insurance. It notes that most disputes are around what is covered and what is not, and FOS says it is encouraged that it is upholding fewer complaints than previously – which it says indicates insurers are increasingly treating their customers reasonably.
The edition also includes the past quarter’s complaints statistics, which keep PPI at the top of the complaints by some way, accounting for over half of the complaints received, with the next most popular, current accounts, comprising 13% of complaints.
