FOS updates on PPI and other complaints

The latest edition of Ombudsman News highlights:

  • FCA’s PPI complaints deadline awareness campaign, and the common questions FOS gets from people looking to complain about PPI. FOS has seen a significant increase in people contacting it about PPI in the last quarter. From here on, it says its workload will depend on how fairly firms handle complaints and how thoroughly claims management companies weigh up cases before referring them to FOS. FOS notes that claims management companies need to act responsibly and notes that people are no more likely to have complaints upheld if they use a CMC than if they contact FOS directly ;
  • PPI accounted for 60% of complaints during Q3 2017, with no other product accounting for more than 5%; and
  • FOS expects firms to learn from its decisions.